FIRST PERSON SUPPORT

Get help with First Person

Find the common steps below, or email support with what happened.

CONTACT

Email support

Include your iPhone model, iOS version, the screen you were on, and what you expected.

Protect your archive

Before deleting the app or changing phones, open Settings and create an encrypted backup. Save the file somewhere you control and keep its recovery phrase separately.

Restore a backup

Open Settings, choose Restore, select a First Person backup, and review the item counts before merging it into your archive.

Import an existing journal

First Person can preview Day One JSON or ZIP archives, Markdown, and CSV files before you approve the import. Keep the original files until you have reviewed the imported entries.

Find an entry again

Search for a word or name that appears in the entry, or browse by date in the calendar. Open a search result to return to the original page.

App Lock does not open

Cancel the system prompt and try again. iOS may use Face ID, Touch ID, or your device passcode. If authentication remains unavailable, unlock the iPhone normally and reopen First Person.

Share only what you mean to

Share only the details needed to explain the issue. Do not include private memories or journal text unless you deliberately choose to share it.

Your privacy

First Person has no account, advertising, third-party analytics SDK, or remote journal processing. Read the privacy policy for storage, exports, and deletion.