FIRST PERSON SUPPORT
A quiet place to get unstuck.
These steps resolve common issues without asking you to expose your writing.
CONTACT
Support contact coming before beta
A monitored support address has not been published yet. This page will be updated before beta access opens.
Protect your archive
Before deleting the app or changing phones, open Settings and create an encrypted backup. Save the file somewhere you control and keep its recovery phrase separately.
Restore a backup
Open Settings, choose Restore, select a First Person backup, and review the item counts before merging it into your archive.
Reminders are missing
In iOS Settings, open Notifications, choose First Person, and allow notifications. Then return to reminder controls inside the app.
App Lock does not open
Cancel the system prompt and try again. iOS may use Face ID, Touch ID, or your device passcode. If authentication remains unavailable, unlock the iPhone normally and reopen First Person.
Share only what you mean to
When support opens, include your iPhone model, iOS version, the screen you were on, and what you expected. Do not include private journal text unless you deliberately choose to share it.
Your privacy
First Person has no account, advertising, third-party analytics SDK, or remote journal processing. Read the privacy policy for storage, exports, and deletion.